Privacy Policy

My Smart Remote Ltd. (“MY SMART REMOTE” or “MSR”) provides this “Privacy Policy” to inform our users of our policies and procedures regarding the collection, use and disclosure of the personal information that we receive when they visit and use the www.mysmartremote.com site and any websites owned or operated by MY SMART REMOTE (the “Site” or collectively, the “Sites”), and when they use any of MY SMART REMOTE’s products, services or applications (such as our mobile application). For ease of reading in this Privacy Policy, the Sites, products, services and applications are referred to collectively as the “Service” or “Services”. This Privacy Policy applies only to information that you provide to us when you use the Services.

Your use of our Service indicates your agreement to this Privacy Policy. If you do not agree to any part of this Privacy Policy, then you should stop accessing the Service.

Changes To Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our information practices. If we make any material changes we will notify you by email or other messaging systems (sent to the address specified in your account), otherwise through the Service (e.g. in our blog or by a notice when you log in), or by means of posting an updated version of this Privacy Policy on the Site. We encourage you to periodically review this page for the latest information on our privacy practices. Any modifications to this Privacy Policy will be effective upon our posting of the new terms and/or upon implementation of the new changes on the Service. In all of the above cases, your continued use of the Service after any notice or posted modified Privacy Policy indicates acceptance of the modified Privacy Policy.

Collection Of Personally Identifying Information

In the course of using the Services, you may provide and we may collect certain personally identifying information that can be used to contact or identify you, administer your account and to provide the Services (“Personally Identifying Information” or “PII”). PII may include, but is not limited to, your name, photo, phone number, credit card or other billing information, device information, email address, and postal addresses. You may at any time refuse to provide the PII that we request; however, this may limit our ability to sell you products or to provide the Services to you.

How We Use Personally Identifying Information

PII is used for the following purposes: (i) to provide, administer and improve our Services, (ii) to better understand your needs and interests, (iii) to fulfill requests you may make, (iv) to personalize your experience, (v) to provide Service announcements, (vi) to provide you with further information and offers from MY SMART REMOTE or third parties; (vii) to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by MY SMART REMOTE or our business partners; (viii) to facilitate the work of our partners involved in providing the Services to you; and (ix) to comply with our legal obligations, resolve disputes with users, enforce our agreements and to protect, investigate and deter against fraudulent, harmful, unauthorized or illegal activity.

Additional details about where MY SMART REMOTE collects and uses PII.

Website Visitors

Like many websites, we collect certain information through the use of “cookies,” which are small text files that are saved by your browser when you access our Services. We (and our third-party analytics providers, such as Google Analytics) may use both session cookies and persistent cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent cookies, session cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept cookies, you can change your browser options to stop automatically accepting cookies or to prompt you before accepting cookies. Please note, however, that if you don’t accept cookies, you may not be able to access all portions or features of the Services.

We may employ and/or our third party tracking utility company may employ software technology, that help us better manage content on our Site by informing us what content is effective. These software technology may be included in or associated with e-mails or other communications that you receive from us (or our partners) in order to help us track your response and interests and to deliver you relevant content and services. We may tie information gathered by clear gifs or other tracking technology to PII.
Behavioural Targeting / Re-targeting

We may partner with a third party ad network to either display advertising on our Site or to manage our advertising on other sites. Our ad network partner may use cookies and Web beacons to collect non-personally identifiable information about your activities on our Site and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by sending us an email on support@localhost. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Information Related To The Use Of The Services

Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both account holders and non-account holders. Log Data may include information such as a user’s Internet Protocol (IP) address, location, device and browser type, operating system, the pages or features of our Services to which a user browsed and the time spent on those pages or features, frequency with which the Services are used by a user, search terms, the features and links on our Services that a user clicked on or used, and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our users’ needs and preferences.

Purchase Information

If you pre-order or purchase MY SMART REMOTE products from our Site, we request that you provide your name, email address, billing and shipping address, credit card information and any other information necessary to complete the transaction. Your name, email address, billing and shipping address and the last four digits of your credit card information may be stored. Our credit card processing service provider will encrypt and store full payment card information from you when an order is placed.

Service Account Set Up

In order to use a MY SMART REMOTE product, you must download our mobile application and set up an account. During this process, we may ask you for certain information necessary to establish and use your account, including your name, telephone number, physical and email address, and profile photo.

Device And Application Operation

We may record information relating to the setup, general performance, and operation of our Service, your application and device (and of other of our products or business or that you otherwise may access), including device status, logs of those who operate the device and Service, the guests that you invite, and those people who may invite you as a guest, to use the device and application. We may store this data along with your PII and other information about your use of our Service. We use this information to allow you (and us) to operate and monitor your device and our Service.

If you enable the Auto-Connect feature, the application will not ask you for password every time you want to operate your vehicle through the applications. The MY SMART REMOTE login information (vehicle name and password) that you use to connect the application to the device, will only be stored on your device, and not on our servers. This improves the MY SMART REMOTE device’s performance and usability of the MY SMART REMOTE system.

Mobile Data

When you use certain features of the Service, in particular our mobile applications, we may receive, store and process different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Service or specific features of the platform). If you access the Service through a mobile device and you do not want your mobile device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your mobile device. See your mobile device manufacturer’s instructions for further details.

Guest Access

As part of our Services, you may give others (“guests”) permission levels to access your MY SMART REMOTE device – e.g. to access the MY SMART REMOTE device through the application or to unlock and lock vehicle door or boot (and possibly even to pass this access along to others). Needless to say, you must be careful of the guests that you invite and the access that you give them. You are responsible for all uses of your account, so be careful to secure this information and only give access to people you trust.

We may also collect PII (as required to use the Service as set forth in this Privacy Policy) about the guests that you invite in order to allow them to have access to your MY SMART REMOTE device and Service. All such information (including their Service usage information) is subject to, and will be used and disclosed as set forth in, this Privacy Policy. All guests expressly consent to such use and disclosure as a user of the Service. If you are a guest and do not consent to such use, you should stop using the Service. Guests should be aware that the person(s) providing access to a specific device may be able to see information about the guest’s usage of the device and our Service and may revoke or limit access rights in their discretion without notice. Guests should also be aware that their PII and usage information may be shared with third-party service providers as set forth in this Privacy Policy, including those service providers selected by the person(s) that invited you to use their lock (see “Your Third Party Service Providers” below).

If you send us a request (for example via a support email or via one of our feedback mechanisms), we may use your information to contact you and provide support or a response. We also reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users.

We display personal testimonials of satisfied customers on our Site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us on support@localhost. If you provide us with comments or feedback we may collect your name and e-mail address, as well as any other content included in the e-mail to send you a reply and improve our Service.

Social Media Widgets

Our Site and Services may include social media features, such as the Facebook “like” button and widgets, such as the “share this” button. These features may collect your PII and track your use of the Services. These social media features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the Privacy Policy of the company providing such functionality.

Mailing List And Contact Information

You may choose to submit your email address or other contact information via our Services. We may use this information to send you news about MY SMART REMOTE-related services, products or promotions. We may use one or more service providers to administer these messages, but, except as described in “Disclosure to Third Parties,” we do not share your email address with spammers or any other third parties without your permission. We will give you the ability to opt out of marketing-related e-mails by logging in and changing your account settings or by clicking on a link in each such e-mail. In some of our communications, we use tracking means, such as a “click-through URL” linked to content on the Site. We track this data to help us measure the effectiveness of our customer communications.

Aggregate And Non-PII Information

MY SMART REMOTE may collect and analyze non-PII information about the performance of its Services. From time to time, MY SMART REMOTE may disclose and use aggregate and non-personally-identifying information for industry analysis, demographic profiling, marketing and advertising, and other business purposes, e.g., by reporting on trends in the usage of its devices, Sites or Services.

Disclosure To Third Parties

We do not share or sell the Personal Identifying Information that you provide us with other organizations without your express consent. Under this Privacy Policy you and your guests hereby consent to sharing under the following circumstances:

Our Service Providers. We may employ third party companies and individuals to administer and provide the Services on our behalf, (including, without limitation, bill and credit card payment processing, maintenance, administration, support, hosting and database management services). These third parties may have access to your PII only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Third Party Services.

If you access our Service through a third-party, or otherwise use a third party service provider in connection with the Service, or request or authorize us to give access or data to a third-party service provider (e.g. a delivery service, property management or rental service, or other service that you may use) we may provide PII (about you and your guests) and other information about the Service, the MY SMART REMOTE device and their usage to such third-parties. You should only use trusted service providers, and give your authorization and information to trusted recipients. We encourage you to read the privacy policies and service terms of the third-party services that you use, as their privacy policies and terms govern their usage of the information that you provide them. While we make reasonable efforts to protect your information while it is under our control, we have no obligation with respect to the functionality of such third-party services or the use of such information under control of these third parties.

Information Shared with Other Users. If you invite a guest to access your device, then we may share certain elements of your information with them (My Smart Device name, preferences etc.) in order for them to understand the invite and access the device. We may also similarly share their information with you.

Compliance with Laws and Law Enforcement; Protection of Rights and Safety. MY SMART REMOTE cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will use, and disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect the property and rights of MY SMART REMOTE or a third party, to enforce our Terms of Service, End User License Agreement, and this Privacy Policy, to protect the safety of the public or any person, or to prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable.

Business Transfers, Affiliates and Joint Ventures. MY SMART REMOTE may sell, transfer or otherwise share some or all of its assets, including your PII, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. We may share your personal information with our subsidiaries, joint ventures, or other companies under a common control that we may have now or in the future, in which case we will require them to honour this Privacy Policy.

Minors

Our Services are not directed to children under 18 and we do not knowingly collect PII from person under 18. If we learn that we have collected PII of a user under 18 we will take steps to delete such information from our files as soon as possible.

Changing Or Deleting Your Information

All MY SMART REMOTE users may review, update, correct or delete the PII in their registration profile by logging into their account and changing the “user preferences” associated with their account. Removing your information may limit our ability to provide the Services to you. If you completely delete all such information, your account will be deactivated and you may lose access to the Service and your use of the device. You may also contact us at support@mysamrtremote.com if you have additional questions or concerns. We’ll take steps to modify or delete your information as soon as is practical, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Links To Other Sites And Services

The Services may contain links to other websites or services. The fact that we link to a website or service is not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over third party websites or services. Other websites and services follow different rules regarding the use or disclosure of the PII you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit and services that you use.

Data Retention

We may retain an archived copy of your records as required by law or for legitimate business purposes. MY SMART REMOTE will retain PII for as long as needed to provide you Services, subject to this Privacy Policy. MY SMART REMOTE may retain and use this PII as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The security of your personal information is important to us. We follow generally-accepted industry standards to protect the PII submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

International Transfer

IMPORTANT: When you use the Service, your data may be sent to the United Kingdom, United States and possibly other countries

Your information may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction.